| Reason | Maximum term to exercise the right of reimbursement |
|---|---|
| Product not received | 5 business days after the estimated delivery date |
| Defective product | 5 business days after receiving the product |
| Product is different from advertised | 5 business days after receiving the product |
Fraudulent or unauthorized transaction | 5 days after notification of the charge |
| The amount charged to the customer is not the same as it appears on the site | 5 days after notifications of the charge |
Duplicate charges | 5 days after notification of the charge |
I you bought two or more products, you can request a partial refund, clearly requesting the amount to be refunded.
Additional services
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@cropaia.com
This document was last updated on April 28, 2021